Warranty Conditions
Hero E-Bike
- Please follow all legal requirements to ride e-bike and please always wear a helmet!
- The limited warranty covers all parts and components against defects in materials and workmanship of the Hero E-bike.
- Any replaced parts will be covered under warranty for the remainder of the warranty term.
What is Covered by Hero E-Bikes?
- The limited warranty covers all parts and components against defects in materials and workmanship of the e-bike. Any replaced parts will be covered under warranty for the remainder of the warranty term.
What is Not Covered-Please Note to Read Instruction Booklet provided in the Box
- The Alarm System and Charger, and Battery is only covered up to 1 year and must not be exposed directly to heavy water, dust or other particulate matter or corrosive cleaning substances.
- Any damage caused by the owner purchaser modifying, attempting to fix, or otherwise altering the e-bike.
- This limited warranty does not cover against wear and tear of the e-bike by either normal or abnormal use.
- Water damage due to riding in extreme rain or snow conditions, storing outdoors, submersion or otherwise water abuse or intense water spraying by water jet hose.
- Wear of parts such as but not limited to brake pads, cables, gears, chains, tires, or tubes.
- This warranty will be void if the product is not suitably maintained and kept as deemed acceptable by Hero E-Bikes, which includes charging the battery a minimum of every 3 months and storing the e-bike indoors.
How Long Does Coverage Last?
This limited warranty lasts 1 years from the date of original purchase of the Hero E-bike.