Purchasing & Delivery

We ship your order in the next working day after your purchase.
All UK orders are free delivery by UPS or TNT or DHL-Uk Mail next day express services.

Warranty Information

Hero E-Bike

Please follow all legal requirements to ride e-bike and please always wear a helmet! The limited warranty covers all parts and components against defects in materials and workmanship of the Hero E-bike. Any replaced parts will be covered under warranty for the remainder of the warranty term.

What is Covered by Hero E-Bikes?

The limited warranty covers all parts and components against defects in materials and workmanship of the e-bike. Any replaced parts will be covered under warranty for the remainder of the warranty term.

WHAT IS NOT COVERED-PLEASE NOTE TO READ INSTRUCTION BOOKLET PROVIDED IN THE BOX

The Alarm System and Charger, and Battery is only covered up to 1 year and must not be exposed directly to heavy water, dust or other particulate matter or corrosive cleaning substances. Any damage caused by the owner purchaser modifying, attempting to fix, or otherwise altering the e-bike. This limited warranty does not cover against wear and tear of the e-bike by either normal or abnormal use. Water damage due to riding in extreme rain or snow conditions, storing outdoors, submersion or otherwise water abuse or intense water spraying by water jet hose. Wear of parts such as but not limited to brake pads, cables, gears, chains, tires, or tubes. This warranty will be void if the product is not suitably maintained and kept as deemed acceptable by Hero E-Bikes, which includes charging the battery a minimum of every 3 months and storing the e-bike indoors.

HOW LONG DOES COVERAGE LAST?

This limited warranty lasts 1 years from the date of original purchase of the Hero E-bike.

Payment Information

REFUND POLICY
We guarantee 100% customer satisfaction. If you are not happy and return your item in a week, we refund 100% of your purchase value. Please write us about your ideas. We love to read your comments.